Pollack Services Group / Client Resources

Practical help when the details matter.

Filing a claim, requesting a certificate of insurance, reaching a carrier after hours, or just trying to decode the language of a policy, the resources below are here to make all of it easier.

Reach us first (914) 833-8900
lynn@pollackservices.com

During business hours, call us first.
We'll guide you through whatever comes next.
If you have had a loss

Filing a claim, the right sequence.

Most clients call us first, and that is usually the right move. We can help you decide what to file, walk you through the carrier's process, and advocate on your behalf from the first call. If it is after business hours and you need to report a loss immediately, the carrier numbers are below.

Make sure everyone is safe.

For any active emergency, fire, injury, break-in, call 911 first. Insurance comes after.

Document the loss.

Photos and short videos of the damage, before anything is moved or cleaned up. Keep receipts for any emergency repairs you have to make to prevent further damage.

Call us, (914) 833-8900.

During business hours, call our office first. We will help you decide whether to file, what carrier to call, and what information to have ready. After hours, leave a message and call the carrier directly using the numbers below.

File with the carrier.

Most carriers offer 24/7 claims reporting. Use the directory below to find the right number. Have your policy number ready if possible, we can look it up if you don't have it.

After-hours carrier numbers

Direct lines for reporting a claim.

The numbers below are the standard published claim lines for the carriers we most commonly place with. Most are available 24/7. When in doubt, call us first.

Carrier
Claims phone
Web
Chubb
Personal · Business
AIG Private Client Group
Private client
PURE Insurance
Private client
Berkley One
Private client
Travelers
Personal · Business
The Hanover
Personal · Business
The Hartford
Business
Hiscox
Business · Professional liability
Guardian
Group dental, life, disability
MetLife
Group benefits · Life
UnitedHealthcare
Group medical
Aetna
Group medical
Cigna
Group medical
Empire BlueCross BlueShield
Group medical · NY

Note: claim numbers and web addresses for the major carriers we work with most often. For carriers not listed here, or if you are not sure which carrier holds your policy, call our office and we will look it up and get you to the right place.

Certificate of Insurance

Requesting a COI.

A Certificate of Insurance is a one-page document showing your coverages and limits, frequently required by landlords, vendors, contracts, and event venues. We can usually issue one within one business day of the request.

What we need from you

The more complete the information, the faster we can issue the certificate, and the less likely it is to be sent back for revision.

  1. Your name and the policy this should be issued under (we can look up the policy number if you don't have it).
  2. The exact name and address of the certificate holder, the party the certificate is being sent to.
  3. The coverages and limits that need to be shown (most contracts specify; if not, we will use what is on your policy).
  4. Whether the certificate holder needs to be named as Additional Insured, and any specific contract language they reference.
  5. Any other special provisions, waiver of subrogation, primary & non-contributory, etc.
Request a COI by email
Glossary

Plain-language definitions
for the terms on your policy.

Insurance has its own vocabulary. These are the terms that come up most often in conversations with our clients.

Actual Cash Value ACV

The depreciated value of an item at the time of a loss, what it was worth the day before it was damaged, accounting for age and wear. ACV is what most mass-market homeowners policies pay; high net worth carriers typically pay replacement cost instead.

Replacement Cost

The cost to replace a damaged item with a new equivalent, without depreciation. The standard on high net worth personal policies and the right structure for most clients with meaningful assets.

Deductible

The amount you pay out of pocket on a covered loss before the carrier's payment begins. Higher deductibles lower premiums but increase what you carry yourself.

Personal Umbrella

Excess liability coverage that sits above the limits of your home and auto policies, typically starting at $1 million and going up to $25 million or more. The single most under-purchased coverage in personal insurance.

Scheduled Property

Coverage for specific high-value items, jewelry, art, watches, wine, listed individually on your policy with agreed values. Avoids the sublimits and exclusions of basic policy coverage and typically provides worldwide protection.

Sublimit

A cap on coverage for a specific category of property within a broader policy. A homeowners policy may have a $2,500 sublimit on jewelry, for example, meaning that's the most it will pay regardless of the actual value lost.

Excess Flood

Flood coverage above the limits of the National Flood Insurance Program (NFIP), which caps at $250,000 for the structure. Essential for waterfront, coastal, and floodplain properties whose replacement value exceeds NFIP limits.

General Liability GL

The foundational commercial coverage for third-party bodily injury, property damage, and personal injury claims arising from your business operations.

Business Owner's Policy BOP

A bundled commercial policy combining property, liability, and business interruption coverage at a usually lower combined premium. Efficient for smaller, less complex businesses; stand-alone policies often make more sense as a business grows.

Certificate of Insurance COI

A one-page document evidencing your coverages and limits, frequently required by landlords, contracts, vendors, and event venues as proof of insurance.

Additional Insured

A third party added to your policy who gains coverage under it, common for landlords, general contractors, and clients who require it by contract.

Business Interruption BI

Coverage that replaces lost income and pays continuing operating expenses when a covered property loss forces your business to suspend operations. Structured properly, it includes extra-expense coverage for the cost of resuming operations.

Employment Practices Liability EPLI

Coverage for claims related to wrongful termination, discrimination, harassment, and retaliation. Increasingly essential, especially for businesses with employees across multiple states.

Directors & Officers D&O

Personal liability protection for directors and officers, essential for any company with outside investors, a board, or significant third-party stakeholders.

Workers' Compensation

State-mandated coverage for employee injuries and illnesses arising from work. Required in nearly every state; the experience modification rate (EMR) you build over time affects your premium.

Cyber Liability

Coverage for data breach response, ransomware, business email compromise, and third-party liability when client or employee data is exposed. Includes access to breach-response services most businesses could not assemble on their own.

Term Life Insurance

Pure income-replacement life insurance for a defined period, 10, 20, or 30 years, at the lowest cost per dollar of coverage. The right tool for most individuals during the earning and parenting years.

Permanent Life Insurance

Life insurance that lasts your whole life and builds cash value, includes whole life, universal life, and indexed universal life (IUL). The right tool when the need extends beyond a term: estate liquidity, business continuity, or guaranteed lifetime coverage.

Evidence of Insurability EOI

Medical underwriting required for certain group life or disability elections, typically when an employee elects coverage above the guaranteed-issue limit or outside an initial enrollment window.

Qualifying Life Event QLE

A change in life circumstances, marriage, divorce, birth, adoption, loss of other coverage, that allows you to make changes to your benefit elections outside the open enrollment period.

COBRA

The federal law that allows former employees and their dependents to continue group health coverage for a limited time after a qualifying event (termination, reduction in hours, divorce, etc.), at their own cost.

Health Savings Account HSA

A tax-advantaged savings account paired with a high-deductible health plan. Contributions reduce taxable income, balances grow tax-free, and qualified medical withdrawals are tax-free, a meaningful tool for long-term healthcare savings.

Flexible Spending Account FSA

An employer-sponsored account that lets employees set aside pre-tax dollars for qualified medical or dependent-care expenses. Use-it-or-lose-it rules generally apply at year-end.

Have a question
not answered here?

Call us during business hours, or drop us an email any time. We get back quickly.

Email Lynn
Call(914) 833-8900
Emaillynn@pollackservices.com
Visit7 Woodland Avenue
Larchmont, NY

358 Fifth Avenue
New York, NY